"Sorry, we tin't connect to your account. Delight try again later" error when you lot activate Function from Role 365

  • Commodity
  • three minutes to read
  • Applies to:
    Microsoft 365 Apps for enterprise, Microsoft Visio Pro for Office 365, Project Online Desktop Customer

Summary

This article discusses how to troubleshoot the activation issues in Microsoft Role from Office 365. Activation fails and you receive ane the following error letters:

We are unable to connect right at present. Please check your network and endeavor again after.

Sorry, nosotros can't connect to your account. Please effort again later on.

More information

This issue might exist acquired past one of several circumstances. Follow these steps to help troubleshoot the upshot. Later on each step, check to see whether the result is fixed. If not, proceed to the next step.

Footstep ane. Place and fix activation issues by using the Support and Recovery Assistant for Part 365

The Back up and Recovery Assistant app runs on Windows PCs and can help you identify and fix activation issues with Role 365.
Office 365: Use the Support and Recovery Assistant for Office 365

Step ii. Check whether yous're behind a proxy server

Are you behind a proxy server? If yous're not sure, inquire your administrator. If and so, yous (or your administrator) might have to change the proxy settings for Windows HTTP clients. To do this, follow these steps:

  1. Open a Command Prompt window as an administrator. To do this, click Commencement, type cmd.exe in the search box, right-click cmd.exe in the listing, and and so click Run as ambassador.
  2. Type the following control, and so printing Enter: 
                      netsh winhttp set proxy < Address of proxy server >

Step 3. Cheque whether you're behind a firewall

Are y'all behind a firewall? If you lot're not certain, ask your administrator. If you're behind a firewall, it might have to exist configured to enable access to the following:

  • https://officecdn.microsoft.com
  • https://ols.officeapps.live.com/olsc
  • https://activation.sls.microsoft.com
  • https://odc.officeapps.live.com
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureServer.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftRootAuthority.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • https://world wide web.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • go.microsoft.com
  • office15client.microsoft.com

Each firewall will take a different method for enable admission to these URIs. Check your software's documentation for instructions or ask your ambassador to practice this for you.

For more data about Microsoft 365 Apps for enterprise URLs and IP addresses, see the following Microsoft article: Office 365 URLs and IP address ranges

Stride 4. Bank check whether you have the advisable license

  1. Sign in to the Office 365 portal.
  2. Click Settings and and then click Function 365 settings.
  3. Locate the Assigned licenses area.
  4. If you run across The latest desktop version of Office, then you have an Function subscription assigned correctly.
  5. If you don't see The latest desktop version of Office, contact your administrator or see the Office article What Office 365 business product or license do I have?

Step five. If you previously activated an Office 2013 program on the computer, try to remove the existing product key

To manually remove existing production keys for an Office 2013 program, follow these steps:

  1. Open a Command Prompt window, blazon i of the following commands, and and then press Enter:

    • If you're running 64-bit Windows with 32-bit Role:

                            cscript.exe "%ProgramFiles(x86)%\Microsoft Function\Office15\ospp.vbs" /dstatus

    • If you're running 32-bit Windows, or running 64-chip Office with 64-bit Windows:

                            cscript.exe "%ProgramFiles%\Microsoft Office\Office15\ospp.vbs" /dstatus

  2. Examine the output. Look for and locate the last v characters of the installed product primal.

  3. Remove all product keys. To remove a production primal, type the following control and then press Enter:

                      cscript ospp.vbs /unpkey: <Last five characters of product primal>

Here'due south an example of the output of steps 5a through 5c:

              Microsoft Windows [Version 6.1.7601]  Copyright (c) 2009 Microsoft Corporation. All rights reserved.  C:\Windows\system32>cd "C:\Program Files (x86)\Microsoft Office\Office15"  C:\Programme Files (x86)\Microsoft Office\Office15>cscript ospp.vbs /dstatus  Microsoft (R) Windows Script Host Version v.8  Copyright (C) Microsoft Corporation. All rights reserved.  ---Processing--------------------------  ---------------------------------------  SKU ID: 82cef0d9-d31d-456e-a3fa-ae2637ea2984  LICENSE Proper noun: Office fifteen, OfficeProPlusSubR_Subscription edition  LICENSE Clarification: Office 15, TIMEBASED_SUB channel  EXPIRATION: x/11/2013 4:59:59 PM  LICENSE Status: ---NOTIFICATIONS---  Error Code: 0xC004F005  ERROR DESCRIPTION: The Software Licensing Service reported that the product key  does non match the product cardinal for the license.  Last 5 characters of installed production central: RMYP4 ---------------------------------------  ---Exiting-----------------------------  C:\Program Files (x86)\Microsoft Function\Office15>cscript ospp.vbs /unpkey:RMYP4  Microsoft (R) Windows Script Host Version 5.viii  Copyright (C) Microsoft Corporation. All rights reserved.  ---Processing--------------------------  ---------------------------------------  Uninstalling product fundamental for: Role xv, OfficeProPlusSubR_Subscription edition  <Production central uninstall successful>  ---------------------------------------  ---Exiting-----------------------------

For more information, see the following Microsoft Knowledge Base articles:

  • Troubleshoot installing Office
  • Unlicensed product and activation errors in Office

Still need help? Go to Microsoft Customs.