Fix common bug with 2-Step Verification

Lost or stolen phone

We recommend you:

  • Sign out of the lost or stolen phone.
  • Change your Google Business relationship password.

You lot have several ways you can get dorsum into your account, depending on your circumstances.

Use backup options

If you've lost admission to your principal phone, yous tin verify information technology'south you with:

  • Some other phone signed in to your Google Account.
  • Some other phone number y'all've added in the two-Step Verification section of your Google Business relationship.
  • A backup lawmaking you previously saved.
  • A security cardinal you've added in the ii-Step Verification department of your Google Account.

Sign in from a trusted device

If you previously signed in from a device and checked the box adjacent to "Don't ask once again on this computer," yous might be able to sign in from that device without a second verification stride. After you sign in to your Google Account, you can manage your verification methods.

Get a new phone from your carrier

If you lose your phone, you can ask your carrier to transfer your telephone number to a new phone or SIM card.

Recover your business relationship

My security key was lost or stolen

Cull the correct steps to go back into your account, based on if you set another 2d footstep, like:

  • Verification codes
  • Google prompts
  • Backup codes
  • A fill-in security primal yous've added to your business relationship
  • A registered figurer where you chose not to be asked for a verification lawmaking

Important: If you added Avant-garde Protection to your account, you tin can only use a fill-in security key. If you lot don't accept a backup security key, follow the steps to recover your account.

If you lot accept some other second step

  1. Sign in to your Google Account with your password and your other 2nd step.
  2. Follow the steps to remove the lost central from your business relationship.
  3. Get a new security key. You may want to go an actress key you can keep in a condom identify.
  4. Add the new central to your account.

If you don't have another second footstep or forgot your password

Of import: 2-Step Verification requires an extra step to show you own an business relationship. Because of this added security, it can take  3-5 business days for Google to make certain it's you.

Follow the steps to recover your business relationship. You'll be asked questions to confirm yous own the  account.
Apply these tips to answer equally best you can.

  1. You may be asked:

    1. To enter an email address or telephone number where you tin can be reached.
    2. To enter a code sent to your e-mail address or phone number. This lawmaking helps make sure you can access that email address or phone number.

Require a security cardinal as your second step

If you turn on ii-Step Verification and sign in on an eligible phone, you tin can get Google prompts. To make a security key your required 2d step, enroll in Advanced Protection.

Revoke lost backup codes

If you lost your backup codes, you can revoke them and become new ones.

  1. Get to the ii-Step Verification section of your Google Account.
  2. Select Show codes.
  3. Select Get new codes.

You didn't get a verification code

  • You lot might have been sent a Google prompt instead. Learn why we recommend Google prompts instead of text message (SMS) verification codes.
  • If we discover something different nigh how you sign in, like your location, you might not be able to become a verification code through text message.
  • If a text message with a verification code was sent to your phone, brand sure your service program and mobile device supports text message delivery.
    • Delivery speed and availability may vary by location and service provider.
  • Make sure yous take adequate internet connection when yous try to go your codes.
  • If you get a voice phone call with a verification code sent to your telephone, you become a voicemail if:
    • You can't answer the call.
    • You don't take an adequate internet connexion.

Tip: If yous requested multiple verification codes, simply the newest one works.

My Google Authenticator codes don't piece of work

It may be because the time isn't correctly synced on your Google Authenticator app.

To set the correct time:

  1. On your Android device, go to the main bill of fare of the Google Authenticator app.

  2. Tap More thanMoreand then Settings and thenTime correction for codes and thenSync at present.

On the next screen, the app confirms the time has been synced. Yous should be able to sign in. The sync volition only touch on the internal fourth dimension of your Google Authenticator app, and volition not change your device's Date & Fourth dimension settings.

An app doesn't piece of work after you turn on 2-Step Verification

When you plough on 2-Step Verification, you lot may need to sign in to some apps once more.

Tip: If you can't sign in to an app afterwards you add 2-Step Verification, yous may need to use an App Password.

Why you shouldn't use Google Voice to become verification codes

If yous utilize Google Vocalism to get verification codes, yous could lock yourself out of your account.

For example, if you sign out of your Google Phonation app, yous might demand a verification code to get back in. But, considering it's sent to your Google Vocalisation, you can't become the lawmaking.

Work, school, or other organization accounts

If yous use an business relationship through your work, school, or other group that'southward protected by 2-Pace Verification, and you can't sign in, you tin:

  • Use fill-in options.
  • Contact your administrator.

Link to fix two-Stride Verification

Contact your admin.

You can't apply a 2nd footstep to sign in

Use a device you marked as trusted and get to account recovery.

I tin can't sign in to my fill-in phone with text messages

This can happen when there'south something unlike about how you sign in, like your location. You may demand to move to your master telephone, or another trusted device, to sign in to your backup phone.

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